A Cruise and Vacation Specialist is a professional travel consultant with the resources, connections and expertise to add great value to your travel plans. Specialists work in partnership with you to select and plan travel experiences that are tailored to your unique wishes and budget. The benefits of using a travel agent/specialist are many, and you may find you uncover new perks each time you work with your travel specialist.
In contrast, some travel agencies with large call centers are often inbound marketing specialists with little to no actual travel experience. They are encouraged to sell certain properties and cruise departures. Their goal is speed and volume – that means taking your order and moving on to the next customer as quickly as possible. The disadvantages of using a large call center travel agent is that they may not be able to provide guidance or answer questions about the destinations, cruise lines or properties you are interested in. Many times, due to their marketing partnerships they offer “one-size-fits-all” vacation packages.